Contact 2089229187@qq.com before returning an item. Keep the product, package, labels, and order details together; eligibility and refund handling depend on item condition and the order record.
Return eligibility
Contact 2089229187@qq.com within 30 days after delivery before sending anything back. Unless mandatory law provides otherwise, an item should be unused, uninstalled, complete, and returned with its original packaging, labels, accessories, and proof of purchase. Custom, hygiene-sensitive, consumable, damaged-after-delivery, or final-sale items may be ineligible where clearly disclosed before purchase.
Starting and sending a return
Include the order number, item, quantity, reason, and clear photos when damage, error, or fitment is involved. Wait for return instructions and use trackable packaging. Do not send goods to an address found on a parcel without authorization. Return-shipping responsibility depends on the stated reason and applicable law; the store covers verified wrong, damaged, or materially misdescribed items.
Inspection and refunds
We inspect returned goods against the order record and notify you of the outcome. Approved refunds are sent to the original payment method, normally within 5-10 business days after approval; banks may need additional time. Original or return delivery costs are refunded only when required by law or when our error caused the return. Your mandatory cancellation, defect, and warranty rights remain unchanged.
Last updated: 2026-08-24